Refund Policy
Last updated: 30 August 2026
This Refund Policy explains when and how you can get a refund for vouchers, deals, and products purchased on Voucher Kini (https://voucherkini.com/). It should be read together with our Terms of Service and Privacy Policy. Individual deals may carry additional "Fine Print" conditions set by the merchant — where a deal's Fine Print conflicts with this Policy, the deal-specific Fine Print applies.
Voucher Kini currently operates only within Bangladesh, and this Policy is written for purchases made and fulfilled here.
1. The Voucher Kini Promise
We want every deal you buy to work the way it was described. If a merchant refuses to honor a valid, unredeemed voucher, or a deal was materially misrepresented, contact us — we will make it right, including issuing a refund even outside the windows below, at our discretion.
2. Service Vouchers (spa, salon, restaurant, activities, and similar local deals)
A service voucher is refundable if all of the following are true:
it has not been redeemed or used, in whole or in part;
you have not booked or confirmed an appointment/reservation using the voucher;
you request the refund within 3 calendar days of purchase; and
the deal is not marked "Final Sale" or "No Refund" in its Fine Print.
A service voucher is not refundable once any of the following happens:
it has been redeemed, or an appointment/reservation has been made or confirmed with the merchant;
more than 3 calendar days have passed since purchase;
the deal was marked "Final Sale," "No Refund," or "Pay on View" (pay-on-redemption) in the Fine Print; or
you have disputed the payment with your bank or mobile financial service (MFS) provider (see Section 7).
Unredeemed voucher value does not expire unless the deal's Fine Print states an expiry date; merchants remain responsible for honoring a valid, unexpired voucher even after any promotional period ends.
3. Physical Goods
Unopened, unused physical products purchased through Voucher Kini can be returned within 7 calendar days of delivery, at no cost to you, unless the item is marked "Final Sale" (in which case only manufacturing defects or damage-in-transit qualify for a refund or replacement).
Products sold by third-party merchants/marketplace sellers on Voucher Kini follow that seller's stated return policy, shown on the deal page; where no seller-specific policy is stated, this Section 3 applies.
Perishable goods, personal-care items that have been opened, and made-to-order/customized products are non-refundable unless defective or incorrect on delivery.
To return a physical item, contact us within the return window with your order number and photos of the item if it arrived damaged, defective, or incorrect; we will confirm the return method (courier pickup or drop-off) before you send anything back.
4. Event Tickets and Experiences
Tickets and experience passes are generally marked "Final Sale" and are non-refundable once purchased, except as stated below or in the deal's Fine Print.
If the organizer cancels the event, you will receive a full refund.
If the event is rescheduled, you may request a refund within 7 calendar days of the reschedule announcement if the new date does not work for you.
Where a ticket deal is expressly marked as refundable, cancellation requests made before redemption/check-in and within the timeframe stated in the Fine Print are eligible.
5. Deals That Require Booking (travel, stays, multi-day experiences)
For deals that require you to book a date or slot with the merchant after purchase:
a refund is available if the merchant is unable to honor a booking request made in good faith before the deal's redemption/booking deadline;
once a booking is confirmed with the merchant, cancellation terms follow the specific deal's Fine Print (which may include merchant cancellation fees); and
if you simply change your mind before booking and within the general 3-day window in Section 2, the standard service-voucher rule applies.
6. How Refunds Are Issued
Where a purchase is eligible for a refund under this Policy, we will issue it, at your choice where both options are available, as either:
Voucher Kini Wallet credit — added to your account balance, usable on any future purchase and issued fastest; or
Refund to original payment method — back to the bKash, Nagad, Rocket, card, or bank channel used for the purchase.
Wallet credit is typically applied within 1–2 business days of an approved refund request. Refunds to a mobile financial service (MFS) account or card are subject to that provider's own processing times and may take up to 7–10 business days to appear, depending on your bank or MFS operator; Voucher Kini is not responsible for delays caused by third-party payment providers once a refund has been initiated on our end.
7. Payment Disputes / Chargebacks
If you file a dispute or chargeback with your bank or MFS provider for a transaction, we will treat the related voucher(s) as under investigation and non-redeemable until the dispute is resolved. Please contact us first — most issues can be resolved faster directly through Voucher Kini customer support than through a bank dispute.
8. How to Request a Refund
Log in to your Voucher Kini account and go to "My Vouchers" / "My Orders."
Select the voucher or order and choose "Request Refund," or contact our support team directly with your order number and reason for the request.
We will review the request against this Policy and the deal's Fine Print, and confirm the outcome, usually within 2 business days.
You can also reach us at:
Voucher Kini Email: support@voucherkini.com Website: https://voucherkini.com/
(Please replace the placeholder email above with your actual customer-support address before publishing.)
9. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our operations or Bangladeshi consumer-protection requirements. The updated Policy will be posted on this page with a revised "Last updated" date.